Getting great feedback on the service we provide to the owners of holiday let accommodation in Edinburgh is what makes everything we do worthwhile.
And yes, getting paid for it helps a bit too.
Most times our clients just tell us how happy they are with our service – and guests how much they enjoyed their stay.
Sometimes they’re generous with their time and take a moment to write in and let us know – and that really makes our day.
(Some have even been fantastic and created short video reviews and we’ll have a compilation of those here on this page soon).
Please do check out a small selection of our Client Testimonials and Guest Reviews below – and then why not Get In Touch to let us know how we may be able to help you.
Testimonials From Clients
“I have used Angie’s company for over 10 years and I can honestly say her cleaning standards are second to none. She is ultra-efficient and makes the whole meet and greet experience for absentee landlords very easy and hassle free. I have absolutely no reservations in recommending her excellent services.”Adrian
“We’ve been using Edinburgh Cleaning & Concierge since the beginning of 2016. They’re fantastic. When a new guest arrives they take care of anything the guest needs including keys, Wi-Fi and anything else. They really orientate them to the new place. Also, after the guest leaves they clean it really thoroughly so that when new guests arrive they’re very happy to see such a lovely clean place. As a result we’ve always had 5* ratings. Edinburgh Cleaning & Concierge is wonderful.”Drew
“We have a large luxury apartment in the city centre of Edinburgh where the standards need to be high and exceed all expectations of our guests. We have used Edinburgh Cleaning and Concierge now for over two years and highly recommend them to any landlord / host. They deliver the best, dealing with the ever increasing demands of the holiday let industry and doing so with grace and quality. The results are clear… we have very happy guests, and our ratings have been exceptional.
As hosts, whilst we let our property out to others, there is always an emotional attachment and pride and it pleases me that this is shared with Angie and her team – they treat our property with respect as if it was their own.”Angus
“Angie has been looking after our three bedroom house In Edinburgh for the last seven years. I can’t fault her service, or that of her team – she’s been amazing! This house is actually a family home, we live abroad so we’re rarely here but when we do come back this is where we want to stay. Every time we have returned, which is 2–3 times a year, we’ve walked into the house and it’s been absolutely spotless. Just as we would have wanted it to be. So we have had absolutely amazing service form Angie.
If there have been any small problems in the house she has reported them, or fixed them immediately. Our reviews on the websites that we rent the house have always been very positive – and particularly about the services that her and the team provide. I can high recommend Edinburgh Cleaning & Concierge… you won’t go wrong.”Marion
“I was introduced to Angie through a family member. We’ve been using Angie to look after our flat since 2012 and we’ve always been absolutely delighted with the service we’ve received.”Wendy
“I’m very proud to be the owner and landlord of a very lovely Victorian flat in Magdala Crescent in Edinburgh. Now there are some really important things about being a landlord and that’s making sure that when a guest comes, especially from a long journey or abroad, that they feel comfortable and that the flat is well maintained.
Angie Reid of ECC is one of the great ‘meeters and greeters’. I think she’s got a lovely, warm, engaging personality. She makes the guests feel very much at home and she makes sure that the flat is absolutely spick and span and really nice and clean. So much so that when people come in they immediately think “WOW! This is a nice place to stay on holiday.” So I would absolutely recommend Angie 100%!”Gordon
“Angie and her team at ECC have looked after our city centre flat in Edinburgh for 2 years now (in mid 2017). In that time every guest who’s left a review on the independent Airbnb website has given a FIVE STAR rating for cleanliness, which is the highest rating.
We’re delighted with their service. They’re thorough, professional, they’re always willing – and should anything unexpected crop up they have the experience to deal with that and they do it with extreme good humour.
We’re delighted with the way they look after our flat and I’m sure you won’t be disappointed if you use them.”Elizabeth
“I’ve been using Angie and Edinburgh Cleaning & Concierge for the last few years now to look after my Edinburgh flat – and they’ve always done an absolutely excellent job. The flats’ always been clean, I always get positive feedback from guests that stay there as to how much they were looked after and mainly how the flat was.
I’ve always found that Angie and her team go that extra little bit to sort out any problems or issues I have, which provides real reassurance for me because I live away from the UK.
I thoroughly recommend using Angie and her team to anyone who wants a flat managing and looking after.”Paul
“The Mews Company has 4 properties in Edinburgh New Town / Stockbridge. We have been working with Angie, Eszter and the ECC team for 3 years. The key elements are managing our linen stocks and carrying out frequent changeovers but we really appreciate that Angie can also arrange meet and greets and repairs and maintenance as well when required. All work is done to a very high standard, in good time and always with a smile. We really appreciate this level of service. It’s worth every penny!”Ali
“I’ve been using Angie and ECC to look after my holiday flat in Edinburgh for many years now. Angie and Eszter have been doing the Meet and Greets and the turnarounds – which is the cleaning and getting my flat organised for my guests. My guests thoroughly enjoy the Meet and Greet, which is nice because there’s somebody on hand to go around and show them how everything works.
Angie and her team are wonderful. If there are any problems or hiccups there’s a maintenance man to attend to any faulty taps, or leaks, or broken beds, or whatever it is that the guest has managed to break! As I say, I have been using them for many years and would be happy to recommend them to anybody.”Cairo
” Ever since I’ve had my holiday let flat on the Royal Mile I’ve relied on Angie and her team at ECC to keep it clean between guests and to generally help look after the property. It is of course really important to my guests that the flat is clean when they arrive and Angie & her team have always done a great job in preparing it to a really high standard – even on those days when there really isn’t much time between one set of guests leaving and the next arriving! Angie and her team are professional, flexible and reliable – and easy to communicate with. They also provide me with lots of good ideas and suggestions to help me increase the number of bookings I receive. I give Angie and her team a FIVE STAR review and have no hesitation in recommending them to anyone who needs help in looking after their property.”Richard
“Angie and her team are absolutely amazing – they have really taken the stress out of managing our holiday properties.
It’s not always possible to be around when guests are arriving but we can go away confident in the knowledge that Angie will make sure that the properties are one hundred percent ready.
We couldn’t fault the standard of cleaning and preparation – we have had nothing but five star reviews for cleanliness in our properties since Angie took over.
If you are looking for someone who is totally reliable, Angie is the one!”Yvonne
“We have been using Edinburgh Cleaning and Concierge for the last 3 years to provide a holiday let cleaning service for our apartment in Edinburgh. We do not stay in Edinburgh so it is very important for us to have a cleaning company we can completely rely on and with Angie that is what we have. The quality of cleaning is to the very high standard required for a holiday let and any unforeseen issues are always dealt with swiftly by Angie and her team. On the odd occasion we have required maintenance to be done Angie has always been on hand to organise tradesmen or be in attendance to oversee their work. We would not hesitate to recommend Edinburgh Cleaning and Concierge.”James & Mandy
“We’ve used Edinburgh Cleaning and Concierge for 3 years now and I can’t recommend them highly enough. Angie and her team provide an extremely reliable and professional service, frequently going ‘above and beyond’.
We have 3 busy apartments in the Grassmarket with constant changeovers and they manage to cover last minute changes and issues with ease. They cover laundry, cleaning, meeting the guests on arrival and even a bit of maintenance! Our Airbnb ratings reflect this great service with consistent 5 star reviews so what more can I say!”Aileen
Reviews From GuestsHappy Guests = Repeat Visitors & Recommendations
“During the last week in January and first week in February we stayed at an apartment in Portobello. The flat was excellent, but most of all I would like to mention the service that was provided by Angie Reid and her team. We had some problems with the central heating controls and within minutes Angie and her team had solved the problem and followed up to ensure everything was OK.
We have stayed in many locations in UK and around the world and it is nice to see that someone responds to any problems that might occur, it gives you confidence to return.”Peter King
“I stayed there for a girls’ weekend with my 2 best friends and we were delighted with how clean the apartment (Dunbar’s Close) was because we are self confessed clean freaks!”Alex (via Airbnb)
“Wow! Stunning views and the pictures on the website do not do it justice, this has to be seen to be believed. Angie was waiting for us with a gorgeous hamper full of goodies which we really appreciated. We will come back to this apartment as it had everything and the beds were very comfortable and the property clean and fresh.”Caroline Jacobyte
“Loved this apartment and it was sparkling clean. Angie welcomed us and gave us lots of helpful information about local places to visit and we were very grateful for the fresh milk, cookies and coffee. This really made our day!”Luzz Kenzeer
“Had a fantastic time! The home was immaculately presented and had everything one needed. Shortbread on arrival. I came at an odd time however Angie had organised everything and for someone to be there to greet me. Luxury of a hotel and comfort of one’s own home. Definitely stay there again!”Jonathan
“Booked to stay for 5 1/2 weeks while working in Edinburgh. Welcomed by Angie, who supplied fresh milk and biscuits. The flat was immaculate with a fully equipped kitchen, very comfy bed with soft sheets, wifi etc. It was ideally situated for work and close to the city centre too.
I’m back in Edinburgh soon and would definitely stay again. It’s my first time in a holiday flat, but I much prefer it than staying in a hotel. Thanks again to Angie.”Lenore
“We were met by Angie, who met us at the flight late at night. She explained the ins and outs of the flat, emergency contact info for any issues with the flat, and ensured that we didn’t have any problems or unanswered questions before she left. Thank you, Angie!
My two friends and I cannot say enough great things about this place. The flat was in a great location: right between old town and new town. PRIME location right near coffee shops, restaurants, shopping areas. You had a beautiful view of Edinburgh Castle from the street. I would say that the flat was just as pictured: very clean, very cute and cozy, comfortable beds, and lots of closet space. I think 4 people could share the place easily and comfortably.”Regina
“Our stay was fantastic! Great apartment. We loved the little touches that were waiting there for us.
1- Tea (inc herbal), coffee and milk provided. Much appreciated after our extremely long drive from Wolverhampton (apologies for our tardiness)
2- Plenty of toiletries
3- We had a thorough tour of the apartment and we were shown how to use cooker, microwave etc.
4- Spotlessly clean
5- Beds comfortable and pillows and duvet plush
6- Spacious, including bathroom
7- Local shops inc supermarket are a stone’s throw from the apartment
8- It’s a straight walk to the city centre, only 10-15 minutes, a safe walk too.
9- Great wifi”
“This is an amazing apartment with the amazing hosts. I stayed at several apartments in Edinburgh that I booked through Airbnb for similar price. This one has definitely the best view! 🙂 Arthur’s Seat is just in front of you 🙂 It is also very cosy, comfortable and well equipped. There is good internet connection inside, and that is a big “+” in Edinburgh. Apartment is located in 5 minutes walking distance from Hollyrood Palace (the beginning of Royal Mile), and just next to one of the main streets of Edinburgh. So you can easily walk to the City Centre or take a bus to the seaside (Portobello) from the apartment. The lady who gave me apartments keys, also showed me all the apartment, explained to me how everything works, and also recommended me to visit a cafe where J.K. Rowling used to write “Harry Potter”! 🙂 (As I’m a huge fan of “Harry Potter”) It wasn’t my first trip to Edinburgh, but she was able to surprise me 🙂 I can recommend this place for everyone who is travelling for holidays or work.”Monika
“My second trip backpacking in Europe and between both trips this was the best place I stayed in! The beds are SO comfy, the house is stocked with all the essentials, quieter than most apartments, very clean, and of course wonderful hosts!”Luna
“You will not find a cleaner and more conveniently located place for a better price. This apartment was immaculately clean, it had coffee, tea and shortbread and the bed was the most comfortable bed I have slept in! We hope to return and hope this place is available for another stay. You will not be disappointed!”Lizzie
“Fabulous stay! Not only was the location amazing, the comfort, cleanliness and amenities were fabulous as well! The flat was so comfortable, the water was hot and the flat was warm on cold, rainy days in Old Town. Very easy to find and we were met with hospitality and sincere friendliness (by Kinga). We would definitely book again!”Charnel
“The apartment was as nice as in the pictures. Very clean. Near to bus stops. Markets all around. Quiet neighbourhood. Good WiFi. Eszter and Angie, who checked us in, were kind and helpful. I wish every Airbnb experience were like this.”Rene
“Property was as described – looked freshly decorated & very clean – kitchen & bathroom immaculate – bedding & linen fresh & clean.”Vicente
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